How is the support organised at Can Do?
What opportunities does Can Do offer for clients to support users?
We distinguish between rollout and operation.
During rollout, you have a dedicated group of consultants to support you.
During operation, the following support is provided free of charge as part of maintenance (on-premises) and in the cloud:
- Chat with advisors directly from the software during business hours in English and German
- Online documentation
- Submit tickets and questions to our HelpDesk
- Access to the knowledge database
- Training videos
- Online sessions with our consultants on open topics (MS Teams)
- MS Teams chat directly with consultants