How is the support organised at Can Do?

We distinguish between rollout and operation.

During rollout, you have a dedicated group of consultants to support you.

During operation, the following support is provided free of charge as part of maintenance (on-premises) and in the cloud:

• Chat with advisors directly from the software during business hours in English and German
• Online documentation
• Submit tickets and questions to our HelpDesk
• Access to the knowledge database
• Training videos
• Online sessions with our consultants on open topics (MS Teams)
• MS Teams chat directly with consultants